Terms of Service

These terms are an agreement between you and R2 Sealing, LLC of York, Pennsylvania, which operates R2 Command (“R2 Command,” “we,” “us”). By creating an account or using R2 Command you agree to them. If you use it for a business, you confirm you can bind that business.

1. Who can use R2 Command

R2 Command is for businesses, and for adults 18 or older acting for a business. You must give accurate information and keep it current.

2. Your account

You are responsible for what happens under your account, including what the people you add can do with the role you give them. Keep sign-in details private and tell us promptly if you think an account has been accessed without permission.

3. Plans, billing and cancellation

• The price, what is included and the free trial are as shown on our pricing page when you sign up. Subscriptions renew each month or year until canceled.
• Paid plans are billed through Stripe. You authorize us to charge the payment method you provide.
• AI, text and phone usage beyond what your plan includes is metered and billed at the rates we publish. You can set a monthly cap, and we alert you as you approach it.
• You can cancel at any time and the cancellation takes effect at the end of the period you have paid for. Fees already paid are not refunded except where the law requires or we say otherwise in writing.
• We may change prices with advance notice. A change applies from your next billing period.

4. Your data

You own the information you put into R2 Command. You give us permission to store it, process it and send it as you direct, so we can provide the service. Our Privacy Policy explains how we handle it. You can export your data, and you can ask us to delete it when you close your account.

You are responsible for your data being lawful and accurate, and for having the right to use it, including the right to contact the people in it.

5. Messages, calls and recordings

R2 Command lets you text, email and call your customers and leads, and can answer your calls with an AI receptionist. You, not R2 Command, are the sender and are responsible for following the laws that apply, including the Telephone Consumer Protection Act, CAN-SPAM, carrier registration rules, and the call-recording and call-disclosure laws of the states involved. You must have the consent those laws require before you send marketing messages or record a call, and must honor opt-outs. R2 Command provides tools to record consent, to handle STOP and unsubscribe requests, and to add disclosures. Using them does not by itself make a message lawful.

6. Acceptable use

Do not use R2 Command to:

• send spam, or messages to people who have not agreed to receive them where consent is required;
• break the law, infringe others' rights, or harass, deceive or defraud anyone;
• upload malicious code, probe or attack the service, or try to reach another business's data;
• copy, resell or reverse engineer the service, except through an agency or partner program we have agreed to in writing; or
• store card numbers or other data the service is not meant to hold.

We may suspend or limit an account that does, with notice where we can give it.

7. Not accounting, tax or legal advice

R2 Command is software. Its books, reports, tax packet, 1099 and sales-tax figures, estimates, pricing guidance and contract and legal-document templates are tools that work from information and rates you provide. They are not accounting, tax, legal or financial advice, and we are not your accountant, tax preparer or lawyer. You are responsible for your records, your tax filings and the legal sufficiency of your contracts. Have your accountant and attorney review what matters.

8. AI features

Features that use AI, such as drafts, summaries, estimate suggestions, receipt reading and the AI receptionist, can be wrong or incomplete. Review what they produce before you rely on it or send it. You are responsible for what you send and for what the AI receptionist says on your behalf within the settings you choose.

9. Payments and other services

R2 Command works with other services, including Stripe, Plaid, Telnyx, Brevo, SendGrid, Gmail and Gusto, often through your own account with them. Their terms apply to your use of them, and we are not responsible for their availability or conduct. We do not hold your customers' money: payments go through Stripe to you.

10. Bank connections (Plaid)

R2 Command’s bank-connection features are provided through Plaid Inc. By connecting a financial account, you:

• authorize R2 Command and Plaid to access and transmit the information described in our Privacy Policy from your financial institution, on your behalf;
• represent that you are authorized to use that account and to grant this permission;
• agree that the Plaid End User Privacy Policy (https://plaid.com/legal/#end-user-privacy-policy) applies to the connection, and that Plaid is a third-party beneficiary of these terms for the purpose of providing the connection services; and
• understand that your bank sign-in credentials are entered with your financial institution through Plaid, and are never received or stored by R2 Command.

You can disconnect an account at any time in Settings. We are not responsible for the availability or conduct of Plaid or your financial institution.

11. Our service and your feedback

We own R2 Command, its software and its brand. We may change, add or remove features, and we work to keep the service available but do not promise it will be uninterrupted or error-free. If you give us feedback, we may use it without owing you anything.

12. Disclaimers

R2 COMMAND IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

13. Limit on our liability

TO THE FULLEST EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO R2 COMMAND IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM. SOME PLACES DO NOT ALLOW THESE LIMITS, AND THEN THEY APPLY ONLY AS FAR AS THE LAW PERMITS.

14. Your responsibility to us

You will cover losses, claims and reasonable costs we incur because of your data, your messages or calls, or your breach of these terms or the law, except to the extent we caused them.

15. Ending the agreement

You can stop using R2 Command and close your account at any time. We may suspend or end your access for a breach of these terms, non-payment, or to protect the service or other people. After an account ends you can ask for an export and for deletion, as our Privacy Policy describes.

16. Governing law and disputes

Pennsylvania law governs these terms. Before starting a claim, contact us and give us thirty days to try to resolve it. Claims will be brought in the state or federal courts located in York County, Pennsylvania, and you agree to those courts.

17. Changes to these terms

We may update these terms. We will post the new version here and, for significant changes, tell account holders before they take effect. Continuing to use R2 Command afterward means you accept them.

18. Contact

R2 Sealing, LLC, operating R2 Command, York, Pennsylvania. Email: info@r2sealing.com